Privacy policy

Last updated: 16 October 2026

1. Data Controller

Finlitpro.fi is operated by an automotive body repair and painting business located in Valkeakoski, Finland.

Business name: [Insert registered legal company name]
Business ID (Y-tunnus): [Insert Business ID]
Address: Pispantallinkatu 7, Valkeakoski, Finland
Email: valkeakoskenautomaalaamo@gmail.com
Website: https://finlitpro.fi

In this Privacy Policy, “we”, “us” and “our” refer to the business operating Finlitpro.fi.

2. Personal Data We Collect

We may collect and process the following personal data when you visit our website, contact us, request a quotation or use our repair services:

  • Contact information: name, email address, telephone number and other contact details you provide.
  • Vehicle information: vehicle registration number, make, model and other information relevant to repair work.
  • Repair and service information: descriptions of vehicle damage, repair requests, quotations, photographs and details of completed work.
  • Insurance and claims information: information necessary to coordinate repairs with an insurance company, assess vehicle damage or process an insurance claim.
  • Communication records: emails, contact form submissions, messages and other correspondence with us.
  • Website and technical information: IP address, browser type, device information, website usage data and technical logs, where collected.

We only collect personal data that is necessary for the purposes described in this policy.

3. How We Collect Personal Data

We may obtain personal data:

  • Directly from you when you contact us, request a quotation or arrange a repair.
  • When you provide vehicle information or photographs.
  • From insurance companies or other parties involved in arranging or paying for repairs, where necessary.
  • Automatically through our website, server logs, cookies and similar technologies, depending on the tools implemented on the website.

If you provide information about another person, you should ensure that you are entitled to share that information with us.

4. Purposes and Legal Bases for Processing

We process personal data for the following purposes:

Providing repair services and quotations

We use relevant contact, vehicle and repair information to respond to inquiries, prepare quotations, arrange appointments and carry out automotive body repair and painting services.

Legal basis: performance of a contract or taking steps at your request before entering into a contract.

Customer communication

We use your contact details to respond to questions, provide updates on repairs and communicate about your vehicle or service request.

Legal basis: performance of a contract or our legitimate interest in communicating with customers and prospective customers.

Insurance coordination

Where applicable, we process relevant information to coordinate repair work with insurance companies and handle damage assessments or claims.

Legal basis: performance of a contract, compliance with applicable legal obligations or legitimate interests, depending on the circumstances.

Accounting and legal obligations

We process relevant transaction, invoice and customer information to fulfil accounting, tax and other legal obligations.

Legal basis: compliance with legal obligations.

Website operation, security and improvement

We may process technical information to maintain website functionality, prevent abuse, protect our systems and understand website performance.

Legal basis: our legitimate interests or consent, where consent is required for the relevant technology.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support essential website functionality, measure website traffic, understand visitor behaviour and improve our services.

Where applicable, these technologies may collect information such as IP addresses, pages visited, referral sources, browser information and interactions with the website.

Non-essential analytics, advertising and tracking technologies will only be activated with your consent where required by applicable law. You can manage your preferences through the website’s cookie settings, where available.

You can also adjust cookie settings in your browser. Disabling certain cookies may affect website functionality.

If third-party analytics or advertising services are used, their respective privacy policies may also apply.

6. Sharing Personal Data

We do not sell your personal data.

We may share relevant information with the following categories of recipients when necessary:

  • Insurance companies: when required to coordinate or process vehicle damage repairs and insurance claims.
  • Service providers: website hosting providers, IT support providers, email services and other suppliers supporting our business.
  • Accounting and financial service providers: where necessary to manage invoices, payments and statutory reporting.
  • Public authorities: where disclosure is required by law or necessary to establish, exercise or defend legal claims.

We only share information that is reasonably necessary for the relevant purpose. Where required, we use appropriate agreements and safeguards when third parties process personal data on our behalf.

7. International Data Transfers

We primarily aim to process personal data within the European Economic Area (EEA).

Some service providers may process or access data outside the EEA. If personal data is transferred to a country that does not provide an adequate level of protection under applicable data protection law, we will implement appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, where required.

Further information about applicable safeguards can be requested using the contact details provided in this policy.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account applicable legal requirements.

In general:

  • General inquiries: retained for as long as necessary to respond to and manage the inquiry.
  • Customer and repair records: retained for the duration of the customer relationship and any additional period necessary for warranty matters, disputes or legal claims.
  • Accounting and invoice records: retained for the period required by applicable Finnish accounting and tax legislation.
  • Website logs and analytics data: retained according to the relevant technical requirements, settings and applicable retention policies.

When personal data is no longer needed, it will be securely deleted or anonymised, unless continued retention is required by law.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

Access to personal data is limited to people and service providers who need it for legitimate business purposes. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Data Protection Rights

Under the GDPR, you may have the following rights, subject to applicable legal conditions:

  • Right of access: request confirmation of whether we process your personal data and obtain a copy.
  • Right to rectification: request correction of inaccurate or incomplete information.
  • Right to erasure: request deletion of your personal data where the legal conditions are met.
  • Right to restriction: request that processing be restricted in certain circumstances.
  • Right to data portability: receive certain personal data in a structured, commonly used and machine-readable format, where applicable.
  • Right to object: object to processing based on legitimate interests where applicable.
  • Right to withdraw consent: withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

These rights are not absolute. For example, we may need to retain certain information to comply with accounting obligations or establish, exercise or defend legal claims.

To exercise your rights, contact us at post@finlitpro.fi We may need to verify your identity before responding.

We will respond within the time limits required by applicable data protection law.

11. Right to Lodge a Complaint

If you believe that we have processed your personal data unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.

In Finland, the supervisory authority is the Office of the Data Protection Ombudsman:

Office of the Data Protection Ombudsman
Website: https://tietosuoja.fi/en/home
Email: tietosuoja@om.fi
Address: Lintulahdenkuja 4, 00530 Helsinki, Finland.

We encourage you to contact us first if you have questions or concerns about how we process your personal data.

12. Third-Party Websites

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or applicable legislation.

The latest version will be published on this page, together with its updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:

Finlitpro.fi — Automotive Body Repair and Painting
Pispantallinkatu 7, Valkeakoski, Finland
Email: post@finlitpro.fi
Website: https://finlitpro.fi